FAQs

We kindly ask our customers to check the condition of the products upon receipt to ensure they are intact and match the order. If you find any issue with the product, please contact us immediately.

Shipping costs vary depending on your location and are automatically calculated at checkout.
For full details, please refer to our shipping policy.

We deliver orders all over Egypt, except for some governorates.
Delivery time ranges from 3 to 7 working days (excluding official holidays).
To know the shipping fees for each city, please refer to our shipping policy.

Please contact us for more information about our return policy.

You can request a return within 7 to 14 days from the date of purchase.

If the order included free shipping, the customer will bear the shipping cost in case of a return.